Shipping policy
MAEL — Shipping Policy
We ship across Pakistan and internationally. Please review the estimated delivery timelines below before placing your order.
Order Processing
- All orders are processed and dispatched within 1–2 business days of confirmation.
- Processing times may be slightly longer during sale periods or major holidays (e.g. Eid).
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Pakistan | 2–5 days |
| USA | 10–14 days |
| United Kingdom | 7–10 days |
| Australia | 7–10 days |
| Germany | 7–10 days |
| Rest of the World | 10–15 days |
Delivery times are estimates counted from the date of dispatch, not the order date, and may vary due to customs processing, local courier delays, or circumstances outside our control.
Shipping Charges
- Shipping costs are calculated at checkout based on destination and order weight.
Customs, Duties & Taxes (International Orders)
- International orders may be subject to customs duties, import taxes, or fees levied by the destination country.
- These charges are the responsibility of the customer and are not included in the order total or shipping cost.
- MAEL is not responsible for delays caused by customs clearance.
Order Tracking
- Once your order is dispatched, you will receive a tracking number via email/SMS to follow your shipment's progress.
Delayed or Lost Shipments
- If your order has not arrived within the estimated window, please contact us at [your support email] with your order number so we can investigate with the courier.